Issue Tracking Board

[jenniwuttunee]

My tv was stuck in recovery loop for 3-4 weeks…I tried all suggestions numerous times and nothing worked. Finally just left it alone thinking it would not be able to be fixed. After two weeks, I turned it back on and it worked perfectly… 

[Sharicuevas]

Hi guys, my tv is less than a year old and it’s stuck on recovery mode, I have tried the restart button, different WiFi and hot spot and it just stuck in a loop, what I can do ? 

[renojim]

If it's under a year old it should still be under warranty, so you may want to contact TCL to see what they have to say.  They may just pass the buck.

Where to get support for your Roku TV™ | Official Roku Support

[spotratz13]

Make sure everyone knows that the reset button icon is not touch activated and that you have to use a pen or something to stick in the hole next to it to press the reset button.  I know that sounds stupid, but took me several attempts to realize it was not a push button.  My TV is now updated, reactivated and loading channels.  By George, I think it worked!