Discussions

[Pubsar]

When watching Zee5 programs on my Roku TV the subtitles tend to disappear on some programs. These programs all have had subtitles in the past and the ZEE5 people have assured me that the subtitles are on all of their programs.  In fact, I have seen them in the past then suddenly they disappear. Does anybody else have this problem? Or a solution to the subtitles not appearing?

[RokuJechealR · Accepted solution]

Hi @Pubsar,

Thanks for the post, and welcome to the Roku Community!

We understand your trouble with the closed captioning feature on your Roku device, which suddenly disappeared, and we apologize for the inconvenience it has caused you.

Closed captions are visible until activated. Channels that use the closed captioning settings available on your Roku streaming device do not affect the content of some service providers. It can often be turned on or off during playback.

Note: Not all channels make this feature available.

Please be advised that most channels and apps contain their own settings and will override the settings in Roku menus. Check inside each channel's settings and turn off captions on each. Some channels have their own caption settings that are separate from the system settings.

For more information about turning closed captioning on/off, visit our Support page here: How do I enable closed captioning?

In addition, below are links to instructions for activating and customizing closed captions on some common channels.

• Netflix: How to use subtitles, captions, or alternate audio
• Hulu: Using closed captions and subtitles on Hulu
• Sling TV: Using closed captions

We hope it helps.

All the best,
Chel