Discussions

[Bduzz115]

I am experiencing the exact same issue. Crackling started not long after purchase.  

Model 9102X
Serial #2A11AE930445

Thanks. 

[rabbit2880]

Hello Roku Support Team, 

I am also experiencing the exact same issue. The crackling started a roughly about a month ago and I purchased mine about a year now. 

Model 9102X
Serial #2A10C9221045

Thank you. 

[RokuKariza-D]

@Bduzz115 @rabbit2880

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[lovewood]

I have the same problem! I unplugged it. So terrible. Model 9102X SN 2A10C2506041

[RokuKariza-D]

@lovewood

Thanks for providing us with your device serial number.

I have passed them along to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Drphlbrt]

Hi. I'm having the same issues as everyone here. Bought the streambar 12/21. Was fine for several weeks but then started crackling & distortion from left side speaker. Tried all the suggestions.  No help. Has been getting worse. 

Model - 9102R - Streambar
Serial # YL0018180372

Thanks

[personal information removed]

[RokuKariza-D]

@Drphlbrt

Thanks for providing us with your information.

I have passed them along to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[jmtaylor1911]

Mine is also having this issue. Started a few weeks back. Replaced the HDMI, factory reset, sound settings reset, power cycled it. Nothing helps. Serial number is YL00EC771701. Software version 11.0.0. Build 4193-95. Device ID 2A10AE771701. 

[costadave]

I am also having this issue with my streambar.  Thanks!

Model - 9102RW

Serial - YLOOCK128266

[RokuMary-F]

Hi @jmtaylor1911 @costadave,

Thanks for reaching out to the Roku community!

I have passed along your information to our Support team. They will follow up and assist you via email.
We appreciate your patience in the meantime.


Best regards,
Mary