Discussions

[HackZ]

Model 9102RW - Roku Streambar

Serial number YLO04X331387

Software version

12.5.0 . build 4178-95

Device ID

110A4331387

No updates available.

[Ilynch]

No, @RokuJohnB , still happening after the update, unfortunately.

[RokuJohnB]

Hi @HackZ,

Thank you for posting here in the Roku Community!
We'd like to know more about the issue that you're having with the Roku streambar. When did the issue start? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[RokuJohnB]

Hi @Ilynch,

Thank you for updating us!
We want to ask you to send us a private message here in the Roku Community. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."

We look forward to hearing from you soon.

Kind regards,

John

[HackZ]

I mentioned in an earlier post that I tried a new HDMI, a new optical cable, confirmed the use of an ARC port and then also disabled all sound modes such as leveling. I also tried changing my LG TV setting to force CEC and also PCM. I reset both my TV and the Roku sound bar. All of these trouble shooting steps have been mentioned countless times on the link I posted earlier, but no resolution has been outlined to my knowledge for over a year.

[Ilynch]

I just started up my second replacement for the second time and it started making crackling noises with the image cutting out again.

[RokuJanadeeK]

Thanks for the update, @Ilynch.

Would you mind sending us a clip of the issue? Also, may we have the device ID of this Roku Streambar?

Your response is highly appreciated.

Regards,
Janadee

[HackZ]

It's been over a month for me, no resolution.

[Ilynch]

Yes, the device id is 2A118F954973. I can't see how to attach a video here but I have attached a picture during the issue.

Please let me know how to share a video.

[Ilynch]

Here's one additional photo of the issue.