Discussions

[Gordonelliott]

Hey @RokuEmmanuel-D 

It’s been a few months since I flagged this issue and it’s yet to be resolved and I (and I assume everyone having the same issue) are stuck with unusable products. 

Could you provide me with instructions on how to claim for this under warranty? I don’t want to be in a situation where I’ve waited so long for a fix that the warranty lapses. 

Thanks. 

[Cvilsack]

This is happening to my streambar se.  When I try to click on any app, the system returns back to the home screen.  Roku LIVE channels work OK.  I've factory reset it, removed YouTube and re-installed it, etc.. Same thing. 

[RokuHaz-M]

Hi there! @Cvilsack 

Thanks for letting us know!

Could you please provide this information so I can add you to the list?

1. What steps have you taken so far to resolve the issue?
2. When did you first encounter the issue?
3. Software version, Device ID, and Serial Number of your Roku device.
4. Tracker ID

Looking forward to your response.

Thanks again!

Roku Community Team