I have an issue with the fact that the Streambar Pro doesn't retain my credentials when it is powered off. That means any blip in the power forces me to re-enter all the credentials, choose channels, check email for activation email, etc. I just installed my new Streambar yesterday.
Thanks. I have done a factory reset as requested. It's my third factory reset so far, in 24 hours. The device is currently working properly.
I just used the power button on the remote to turn the soundbar off. When I used my HTC (cable company remote, my primary remote) the tv and soundbar both came on.
I need to know if the Streampro will retain my credentials if the power goes out -- the way that every single other device in the house does. The only way I can think to test that is to unplug the soundbar power cord and plug it back in. Would you agree?
I've also tried your chat function on this problem. The first two just ended the chat, and the third asked me for a screenshot of the problem. By the time I did that and got back, that chat was ended too.
Yup! To test if the Streambar Pro is working properly, we would recommend unplugging it and then plugging it back in. If the issue persists, please reply here with the serial number of your device. It can be found in Settings > System > About.