Hi, @obje
Greetings, and welcome to the Roku Community.
We understand the situation you have, and we're here to assist you with your concerns. Kindly be advised that we have sent you a private message here in the Roku Community. Kindly check your inbox since we have reached you from there.
Hoping for your response so we can sort this out.
Best wishes,
Kash
Takashi O.
Roku Community Moderator