Discussions

[vlv]

Ever since the 10/10/2024 software update, I continue to get a No Signal error message when I turn on my Roku. It is not happening with any other Roku devices in the house, only the Streambar Pro. In order to watch TV, I have to reboot the Roku and the TV. There was another software update today, 10/16, and I hoped that would fix the issue; alas it did not!

Q1: do Roku engineers test their software updates in test environments before they push them to their customers? Is there a magic percentage pass/fail rate that they use to determine when to push it into production?

Q2: when will Roku fix this issue? I have verified using my TV remote that the source is correct. I have even moved the Roku HDMI cable to another HDMI input on my TV. I still continue to get this message when turning on my TV. 

This is very annoying and I just want my Roku to work as expected, i.e., press the power button, the Roku home screen appears and I select the streaming channel. 

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @vlv!

We understand you're having trouble using your Roku Streambar Pro after receiving the recent update. We'd be more than willing to assist you with your concern so you can get back on streaming quickly. 

For further troubleshooting, you may need to try the following steps below: 

1. The video cable is not connected properly or the cable is faulty
   • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
   • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
2. There is a problem with the TV.
   • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the TV's connector.
   • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
3. Enable CEC or disable auto power savings
   • If you do not see a picture after pressing a button on your Roku remote, it is possible that your player cannot "wake up" your TV over the HDMI connection. To fix this, make sure that HDMI-CEC is enabled on your TV. If you prefer your player never enters the low power mode, you can disable auto power savings.
4. There is a problem with the USB power adaptor, or the adaptor does not meet requirements
   • It is possible your Roku player is not receiving enough power, even if the power light is on. This happens sometimes if you connect your Roku player through a third-party device with a USB/AC power adaptor that does not meet more recent USB standards. Try a different power adaptor or plug your Roku player directly into a power source. For more information, learn what to do if the red light is flashing or you see a "low-power" warning.
5. If all else fails…
   • Disconnect and reconnect all cables, including the power cable.

For more tips on troubleshooting, visit this support article: What to do if you cannot see the picture from your Roku® streaming player on your TV.

Please get back to us if the issue persists, and we will assist you further. 

All the best,
Emman