Discussions

[pyroboard]

I just purchased a new Streambar Pro and upon loading my profile and trying to stream in Netflix, Youtube, and Disney+ as examples, I only get about 30 seconds to a minute before getting kicked back to the home screen.  I've reset, disconnected the remote, and changed HDMI ports.  Does anyone know why this would be happening?  Software is 10.0 so it's up to date as well.  My Roku 3 isn't having any issues whatsoever so why an updated piece of hardware is frankly is beyond me.

[pyroboard]

@RokuDanny-R 

Model 9101R2 - Roku Streambar Pro

Serial YL00CA289720

Software 10.5.0

Device ID 3K618C289720

Issue ID 20-049-775

[RokuDanny-R]

@pyroboard

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Vijay007bond]

I’m having the same issue

[RokuMary-F]

Hi @Vijay007bond,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary