Discussions

[Travw]

I bought the stream bar a few years ago go and it’s been happening ever since. But today it got worse. It sound like the sounds cutting out for like 5-8 seconds and then normal for 5-20 mins. I’ve tried new hdmi cables and resetting stream bar and made sure it’s up to date 

[SundayGrace]

Has anyone responded to your post yet? I am having a similar issue. Not only does the sound go in and out. The Roku streambar will stall and I will have to restart. 

[RokuEmmanuel-D]

Hey, @Travw and @SundayGrace.

Thanks for sharing this here in the Roku Community!

We completely understand that you're encountering unintended behavior in the audio of your Roku Streambar, which keeps cutting out, and we'd like to help.

Tell us more about it.

• Is the audio issue happening on all channels or only on a specific channel?
• Are there any recent updates before this happened? 
• Have you tried the Streambar on a different TV to see if there are any changes to the audio?
• What other specific steps you have tried so far?

Please keep in touch, let's continue this conversation!

Best,
The Roku Community Team

[nsherk]

This happens to me in the Disney+ app. In fact, it’s really only that app that it happens on

[RokuHaz-M]

Thanks for bringing this to us! @nsherk

Since you've noted that this issue occurs exclusively on Disney+, following these steps might help resolve the issue:

1. Go to Home.
2. Highlight the Disney+ App.
3. Press the star (*) button on your Roku remote.
4. Choose App update

Once the update is done, do a quick System Restart to refresh the system.

Just let me know how it turns out!

The Roku Community Team

[nsherk]

I did this. Will let you know if it happens again, but I will say that I have done this exact same thing before only for the issue to come back a few days later.

[RokuHaz-M]

Thanks for the update! @nsherk 

Sure thing! If the process outlined above didn't resolve the issue, please let me know so we can explore other troubleshooting steps that might help. 

I look forward to your updates!

The Roku Community Team

[nsherk]

What are some of the other troubleshooting options?

[RokuHaz-M]

Gotcha! @nsherk 

You can try updating the OS by following these steps: 

1. Go to Home
2. Settings
3. System
4. Software Update
5. Check Now

Once the software is up to date, you can do a quick System Restart once again. Check out this link for further help! 

Please let me know if the issue comes back.

The Roku Community Team

[nsherk]

I have done that as well to no avail. Anything else?