Discussions

[emife2006]

Hello!

thanks for your answer.

Serial number: YL00DE161465

Greeting!

[emife2006]

Hello! @RokuERey 

thanks for your answer.

Serial number: YL00DE161465

Greeting!

[Doub]

I have two full surround sound and they both do it. It does it when Bluetooth or using Chromecast with Google TV. It doesn't do it when casting YouTube or I heart radio straight to it.

[RokuERey]

@emife2006,

Thanks for the update!

I have passed along this to the appropriate Roku team for the process. I also sent you a PM about it.

Thanks,

Rey

[Doub]

Thanks.

[RokuERey]

Hi @Doub,

Welcome to the Roku Community!

Thanks for sharing your report about this. We're here to help. Could you tell us if you've been able to use this before without having an issue? If so, when did you start seeing the issue, and what are the steps to reproduce it?

Let us know more about this so that we can further look into it.

Thanks,

Rey

[Doub]

Both sets of surround sound speakers updated today to 12.5.5.4173. Both soundbars are still at 12.5.0.4178. Both full surround sounds are fed by Roku TVs. The. TVs also updated to 12.5.5.4173. I tried both briefly and they seem to be doing better now.

[RokuJechealR]

Hi @Doub,

Thank you for letting us know about this.
We appreciate your patience in this matter, and we're happy to hear that the issue is already resolved.
If you have any other questions or concerns, please let us know.

All the best,

Chel