Discussions

[Kplett]

Was watching tv, all was fine. Changed the channel and now no sound on any stations….help!

Managed to unplug the tv, then turned it back on and now it works….weird

[RokuCarly · Accepted solution]

Greetings from the Roku Community, @Kplett!

Thank you for sharing your audio concerns on your ONN Roku TV and we're glad to hear your update.

For future reference, here are some steps you can try to help you troubleshoot your TV:

• Reboot your ONN Roku TV under Settings > System > Power > System restart
• Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
• Unplug any external devices and test the audio by streaming random shows

Feel free to reach out and add any additional information if you need help. You may also visit our Support website for additional troubleshooting steps. 

Happy Streaming!
Best regards,
Carly

[Cedarman]

I have this same problem and just unplug the tv for 30 seconds and plug it back in solves the a problem but this is a pain to have to do this to a 3 month old unit I was hoping to find a more definitive solution that would last more than a couple of days.

If anyone has a longer lasting solution please let me know.

[RokuJechealR]

Hi @Cedarman,

Welcome, and thanks for posting to the Roku Community!

We understand that you're having a problem with your Roku device. Help is here. Did you try the troubleshooting steps that have been provided above by @RokuCarly?

To confirm, does the issue only occur on a specific channel while streaming or throughout the Roku platform?

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[MaryK]

My sound stopped working on my ROKU TV so I followed your community advice; unplugged TV for 30 seconds upon plugging back in the sound worked again. (Note: I did try the screen menu option to factory restart audio but it didn’t work.) Sometimes I think this happens when there’s been automatic updates to my ROKU TV. 

[RokuJechealR]

Hi @MaryK,

Greetings from the Roku Community!

Thanks for letting us know about the issue you are having with your Roku TV, as well as the steps you've taken to resolve it.

To assist you better, could you please provide the following information?

• What model is your Roku TV? (It could be a Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• What is your device's OS version? (could be found in Settings > System > About)
• Do you have any other devices connected to your TV? (e.g., speakers and other sound systems)

For troubleshooting purposes, we recommend restarting your Rok TV from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[kenjc111]

the "fix" didn't work

[kenjc111]

the fix didnt work

[kenjc111]

tried the original steps of "restarting", with no luck.  Tried unplugging.... with no luck

[RokuJechealR]

Hi @kenjc111,

Welcome to the Roku Community!

We're sorry to hear that the issue persists after taking the provided troubleshooting steps, and we apologize for any inconvenience this issue may have caused.

We would happily investigate this issue further, but we need more details. Can you please provide us with the following information:

• What model is your Roku TV? (It could be a Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• What is your device's OS version? (could be found in Settings > System > About)
• Do you have any other devices connected to your TV? (e.g., speakers and other sound systems)
• Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku account?

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel