@dkcarmona , It appears Roku's external streaming sticks are good. This licensed marriage to TVs has more problems. Nobody knows what's going on.
IMO, this is a case of unintended consequences. I bet someone at Roku has a brainstorm: "We can get in more homes without depending on people conscious buying our product." It probably sounded like pure genius at the time. All upside. License the software to tv makers. "Bundling! Instant marketshare! Hitch a ride on what people are already in the market to buy!"
It appears nobody gave much thought to how that would work when there's 15 brands, dozens of models (various revisions of models). Maybe there was no hardware spec for the tv makers to follow (no test suite to certify compliance). Maybe Roku isn't developing to that test suite (cutting corners for its own benefit). Maybe Roku expected tv makers to validate software updates (and it's not happening). Maybe nobody even thought of it. They thought it would be like their very limited-hardware, curated walled-garden of external sticks.
I'm sure it's something like this. Nobody's responsible. The tactics of collusion seem to benefit both Roku and the tv makers. (Nobody has to investigate/fix anything. People buy new tvs sooner. That reduces the amount of hardware variations Roku has to continue supporting.).
Even if Roku is the victim of careless partners it licensed the software to, what would you do if you were being tarred by your partners? I'm sure it would be a delicate matter. You wouldn't want to publicly denigrate your partners. But, you wouldn't enable them by continuing to do what's obviously not working well. You wouldn't be averse to bug tracking & formal resolution. What Roku's doing is playing the game with their partners (at the expense of customers). If I had to choose between partners and customers, I'd choose customers. The fact that Roku can choose the way it does (against customers), I think that adds to the conclusion that a business guided by such integrity is capable of anything. It may not even be the TV makers at all. It could be entirely Roku's lack of concern for the customer. We've already established that exists. Now, we're just quibbling about degrees.
You may have already read: what I've done is factory reset without internet connect (tell the setup you'll do that later, but never do it). I've connected a $22 Firestick Lite to my HDMI port. I should have a Sofabaton F2 universal slip-on remote today, which I have been told will work.
You could use an external Roku stick instead. Maybe that would be easier to control both a Roku TV and stick. (The enhanced voice remote wouldn't work, I don't think. The tv wouldn't have wifi which the remote uses? Or, do those remotes use bluetooth?).
My point is: if you look at the history of this forum, there's not a lot of hope that you'll be fixed. There's no bug tracking. Just "please give us your model info" and then you'll hear nothing about it ever again. Other threads with the same problem with be treated like it's the first time anyone's heard of it. Everyone's left to hope & wonder if it will get better (for as long as they wish to hope & wonder).
"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
