Discussions

[Clint321]

I am in EXACTLY the same situation!! I also contacted both Roku and Hisense, both blaming each other. 

I also believe this to be Rocky’s issue and they refuse to take responsibility.  I really wonder if Roku issued an update that specifically borked these Hisense tv’s, and now won’t own up to it. So random we have the same sets and the same exact problem!!

I managed to get the correct Roku update after begging Roku three times for a valid model/serial #. I had hoped putting it on a properly formatted thumb drive and powering it on would initiate a software reinstall. It did not. Keeps right on looping after initial Hisense logo screen  

I cannot find a way to get it to reinstall. Just like you, reset button does nothing. Please let me know if you find anything out! I guess I’m about to have throw it away. Will never purchase anything Hisense or Roku again!!!

[User_3c4t8ont]

Yeah, pretty suspicious, almost exactly 2 years after I bought the TV too. Mine suddenly shut down while I was watching it on 5/30/2022 sometime between 10p, and 11pm Pacific Time. Then it entered the irrecoverable reboot loop.

I sure as **bleep** won't ever be buying another Roku product and will tell everyone within earshot the same.

[Clint321]

I found a whole reddit of the exact same issue, we are not alone. Both companies seem very content just to point fingers until everyone shuts up. No one has fixed it except one guy who was still under warranty and they just replaced his whole mainboard. 

https://www.reddit.com/r/Hisense/comments/nlo2kn/55r6e_boot_loop/?utm_source=share&utm_medium=ios_ap...

Considering it was a $200 set I’m not willing to go that far, but I’d sure as **bleep** like to be able to fix it myself somehow. Not just have it taken away because it was connected to the internet and got an incompatible update!!

[WizoleCrone]

Issue began 6/1/2022. TV was on and playing when it shut off and then started the loop with the flashing ROKU logo. The power button won't power off the TV. I've had to keep it unplugged.

Model No. LC-58Q7370U

S/N: 58G183012H00454

Manufactured date 10/31/2018

[RokuDanny-R]

@GrabMpls @WizoleCrone

Thanks for the posts and providing us with your Roku device information.

I have passed the information along to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny

[Denise23]

Has anyone actually got an answer or had it resolved because my tv just started doing this today. 

Model No. LC-58Q7370U

S/N: 58G1830H6H03769

Manufactured Date: 10/12/2018

[RowdyStache]

Nope.

[RokuDanny-R]

@Denise23

Thanks for the post and providing us with your information.

I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny

[Olgizzard]

Both of my TV’s that have their own Roku devices are stuck on the “dancing roku” screen. I have spent 1 hr on the phone and my signal is strong with no problem there. 
I am not able to move past this screen to do any kind of streaming on either of my TV’s. I have rebooted the devices and the TV and the router several times but to no avail! 
After seeing the thousands of customers who are having similar issues I am surprised there is no “fix” that ROKU as a company has not landed on yet. I am ready to cAncel my account and find another streaming network. I might have to pay more but at least when I need help I can readily find it, and for free! 
Does anyone have any suggestions for this old gizzard?!

[AvsGunnar]

@Olgizzard 

Many of the "dancing" Roku devices seem to be linked to being underpowered thus not being able to proceed past the boot checks.  Are you using the supplied power adapters rather than the TVs' USB power ports plugged directly into wall?  Since you have reportedly have two devices exhibiting the same behavior at same time, there has to be a common factor.

You can also try using another power adapter (cell phone charger adapter 5v, 1amp).  Also, plug directly into wall.  Eliminate any power surge protectors and extension cords during troubleshooting.