Hi @Sarahsmith5469,
Greetings from the Roku Community!
We'd like to know more about the issue that you're experiencing, but we will need more details. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Could you send us a photo or video of your running issue?
We look forward to hearing from you soon.
Thanks,
John
John
Roku Community Moderator