Discussions

[Sendhelp]

I have tried unplugging, pressing the home button on the remote 5 times etc. The tv worked just fine last night. Nothing is working.

[RokuCarly]

Welcome to the Roku Community, @Sendhelp!

Thanks for reaching out. We'd be more than happy to help you determine the cause and provide you with the most accurate resolution possible.

Before proceeding, kindly provide us with additional information such as follows:

• What is the model of your TV? Is this a Hisense, TCL, ONN, etc.?
• Does this happen even when you are on the Home screen? If not, what specific channels are affected by this?
• Is this happening on Live TV or on-demand shows?
• When did you start experiencing this issue?

Once we have more details about this, we'll be able to assess your concern better and help you resolve this.

We'll be looking forward to your response.

Best regards,
Carly

[Sendhelp]

It’s a TCL. It happens on the home screen. I can see the faint icons and click on Netflix and when I click it I can hear the intro music that Netflix plays but the screen stays black. The tv worked fine last night this just started happening today.

[RokuCarly]

Thanks for the added information, @Sendhelp.

In this case, since TCL manufactures its own player hardware, we highly suggest reaching out to their Support team, as they are responsible for this kind of concern. This might be related to your TV's display issue.

You may reach them here: TCL Support

I hope you find this information helpful.

Best regards,
Carly