Discussions

[TamaraXhan]

Hello,

I am paid up until December 2023 for Iran HD on the Rubico channel, but it keeps asking me to pay every time I try to play the channel. This has been happening for one week. Rebooted, removed and re-added channel, etc, nothing has fixed this. 

Thank you

[RokuTakashi]

Hi @TamaraXhan,

Greetings and welcome to the Roku Community!

Thanks for providing this information and sharing it with us. We'd be more than happy to assist. You can reach out to our Accounts and Billing team, and they'll be able to assist you further regarding your concern.  For their contact information, kindly refer to this link: Accounts and Billing. Select the "Accounts and Billing" option to be directed to their contact information.

We hope for the best for you.

Regards,
Kash