Discussions

[uchimaru8]

My Roku updated today and it’s now very slow. Plex is almost unusable even streaming from our local server. Has anyone else seen this issue?

[mosafer]

Today I did not listen to my advice. I updated the Roku and it broke the Plex on my Ultra. My other Roku 3 is working as always but the Ultra with the new 12.5 is extremely slow on Plex. I did some research and looks like it is not my problem. On the Plex forum people talking about it. https://forums.plex.tv/t/roku-premier-very-slow/853846/20

[AvsGunnar]

@uchimaru8 

This issue is mentioned in another thread https://community.roku.com/t5/Features-settings-updates/Roku-update-12-5-broke-the-Plex-app/m-p/9069... and is being looked into by the Plex developers. https://forums.plex.tv/t/roku-premier-very-slow/853846/20

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Seems to only be affecting devices that have updated to OS 12.5.

[RokuERey]

Hi @mosafer,

Thanks for the post!

We see that you're seeing an issue on the Plex app upon updating your device, and we'd like to learn more about this.

Could you tell us if this troubleshooting was mentioned here (How can resolving a channel playback issue) help fix the issue?

Keep us posted!

Thanks,

Rey

[mosafer]

Hey @RokuERey, are you a real person? Lately, the first answers seem really well-prepared, making me wonder if we're talking to robots here. So dear @RokuERey, if you are that kitty typing with the laptop, I am happy to have you here.

Yes, I did my homework, and looks like I've got the answer from the Plex team too. https://forums.plex.tv/t/roku-premier-very-slow/853846/36

[Randmanzan]

I'm having the same issue as you.

[Whizz469]

Yes, my Roku was updated and the I had to update plex app.   Right now plex app on Roku is sluggish and unstable.  

[AvsGunnar]

@Whizz469 

In one of the recent replies to the Plex forum link I posted, a Plex employee stated that Roku would be releasing a build update in the next week or so to help address this issue. (messages 35/43 and 40/43).

https://forums.plex.tv/t/roku-premier-very-slow/853846/40

The Plex Employee stated they were able to confirm that the build update does resolve the issue.

[Whizz469]

Thats great but all the changes programmers are making to better their products are rendering the application unstable and now dead in the water. 

[Woodpecker]

One of my Roku ultras is having a similar problem and I have Stick with minimal issues and the app on my LG Oled is fine