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angel84613
Level 7

Roku tv screen cracked from moving tv no idea how point of impact got there

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So I was moving my tv and I see a small point of impact and now there is a section of my tv that is black but I still do have a one year warranty on it will that cover my cracked tv screen due to the fact that I have warranty. The warranty I have is roku warranty.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

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Hi @angel84613

Thanks for posting here in the Community.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

Jump to solution

Hi @angel84613

Thanks for posting here in the Community.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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andyross
Level 16

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

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It's very UNlikely a manufacturer's warranty would cover impact damage. Read it carefully. For any LCD TV, it's important to NEVER lay it flat. It should ALWAYS be kept vertical.

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