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angel84613
Newbie

Roku tv screen cracked from moving tv no idea how point of impact got there

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So I was moving my tv and I see a small point of impact and now there is a section of my tv that is black but I still do have a one year warranty on it will that cover my cracked tv screen due to the fact that I have warranty. The warranty I have is roku warranty.

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1 Solution

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RokuKariza-D
Roku Guru

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

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Hi @angel84613

Thanks for posting here in the Community.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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4 REPLIES 4
RokuKariza-D
Roku Guru

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

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Hi @angel84613

Thanks for posting here in the Community.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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andyross
Roku Guru

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

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It's very UNlikely a manufacturer's warranty would cover impact damage. Read it carefully. For any LCD TV, it's important to NEVER lay it flat. It should ALWAYS be kept vertical.

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Randy_Williams2
Reel Rookie

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

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Moved my Roku TV, now it has a cracked screen. No clue how it happened! Any advice on repair or insurance coverage?

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andyross
Roku Guru

Re: Roku tv screen cracked from moving tv no idea how point of impact got there

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You can see if it's covered by homeowners insurance. Unless it's very expensive, it may not even be covered by a deductible.

One good reason not to get rid of those boxes for large, expensive, electronics.

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