Discussions

[Rachelle_79]

I did 3 and once I selected “demo” I was able to do factory reset and able to get to settings. Everything is working now. @gskok @DaEvanEffect @Jaytv15 @AndreArrington @Scernity0107 @Seckamsatou13 @remotecontrol @srtoombs

[DaEvanEffect]

Awesome, we just got ours to work by using a different network than the one at home. Ours seemed like a network issue for loading in software.

[RokuArjiemar]

@RemoteControl,

Thanks for posting in the Roku Community!

We appreciate you for contacting us regarding your Onn Roku TV, which is currently stuck in recovery mode. We understand how frustrating this issue can be and are here to assist you in resolving it.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[RokuArjiemar]

@Kmingus04,

Thanks for the information,

We will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar

[allysa]

how do i get to that from recovery screen

[Rachelle_79]

@allysa 

[Mjallen1015]

The TV was turned off after acting up and now won't come out o of recovery mode. I've tried several times, including using another language and leaving for 24 hours to update, and unplugging it for 2+hours. I turned the internet off to everything but it. 

[RokuArjiemar]

@Mjallen1015,

Thank you for posting about the issue you've encountered with recovery mode. We're pleased to help.

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Thanks,
Arjiemar 

[Hairstonr7]

My Roku tv has had the same problem for over a month!!! Can I please request a replacement?? It’s only a year old!!

when are you going to resolve this issue?

[happy_ape]

This worked for me - First set tv into recovery mode. Unplug power for 30mins. Start the TV. Now complete the recover + software update process by connecting to mobile hotspot on my android phone. Hope this helps anyone out there. I know TCL now partners with google instead of Roku so not sure if that has to do with anything.