Discussions

[angel84613]

So I was moving my tv and I see a small point of impact and now there is a section of my tv that is black but I still do have a one year warranty on it will that cover my cracked tv screen due to the fact that I have warranty. The warranty I have is roku warranty.

[RokuKariza-D · Accepted solution]

Hi @angel84613

Thanks for posting here in the Community.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

[andyross]

It's very UNlikely a manufacturer's warranty would cover impact damage. Read it carefully. For any LCD TV, it's important to NEVER lay it flat. It should ALWAYS be kept vertical.

[Randy_Williams2]

Moved my Roku TV, now it has a cracked screen. No clue how it happened! Any advice on repair or insurance coverage?

[andyross]

You can see if it's covered by homeowners insurance. Unless it's very expensive, it may not even be covered by a deductible.

One good reason not to get rid of those boxes for large, expensive, electronics.