Discussions

[Ryanlmb]

I have a TCL R635 with a soundbar pro, subwoofer pro and 4 wireless Roku speakers and the subwoofer and 2 speakers set up for about 4-5 months no issue then randomly 1 day started making popping noises every few minutes. I have reset/ unpaired- repaired/ changed leveling settings and hasn’t fixed anything 

[RokuJanadeeK]

Hi @Ryanlmb,

Thank you for keeping us in the loop. We understand that you're having issues with your device.

Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information?

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Clip of the said audio issue

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[JonesHouse]

I have the Onn wireless subwoofer is making a popping noise every so often. We have the wireless speakers and  smart tv. How do we fix this issue as they are less than six months old. 

[RokuERey]

Hi @JonesHouse,

Thank you for getting in touch with us here in the Roku community, and welcome!

We sincerely regret any inconvenience that this has brought about. Please be aware that there are presently no updates regarding this, as it is still being looked at.

Please let us know the device's serial number as well so we can be of more assistance. We'll be able to provide the team with an update on this.

Thanks,
Rey