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[Rafa4]

Hello onn roku tv is stuck on clock home menu with no way to click the apps. I tried to resetting a few times and hard resetting it 2 times and still doesn't work. 

Issue report tracker
Model: D810X - Roku TV
Serial number: X007001XUTTA (S0AS516XUTTA)
Software version: 13.0.0 • build 24062-C4
GC version: 9.2.113
Timestamp: 2024-06-27T13:44:10Z
issue.
Please use issue ID TA- 257-144 to report the current issue. 

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @Rafa4.

Thanks for sharing your Onn Roku TV details!

We see you're experiencing a frozen clock screen. Let's try these steps to get it working again.

Perform a manual factory reset.

Press and hold the button (located on the back/bottom) for exactly 10 seconds. The light will blink rapidly to confirm. 

Important: Do not hold the reset button for longer than 10 seconds.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support

In addition, can you also provide a photo of what you're experiencing right now?

We'll be here to help if these steps don't resolve the issue.


Best regards,
Emman

[Rafa4]

It worked now, thank you very much for the steps! Much appreciated