Discussions

[Mbjack]

Thank you. I received the tracking number and looking forward to getting it up and running again.

[RokuMary-F]

Hi @Cracklingsound,

Welcome to the Roku Community.

We're sorry to hear that you're having this experience. I have passed along your information to our Support team. They will follow up and assist you via email.

We appreciate your patience for the time being.


Best regards,
Mary

[RokuMary-F]

Hi @Mbjack,

Thanks for the update.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[XZ1]

I have to also add that my streambar is terrible sounding out if just the right side, but it's really bad now. SN YL00AS123059

This is either a massive manufacturer defect in components or fluke software update that created an issue. I've only had the thing for a couple of months and the problem was sudden yet developing. It started out lightly with only lower notes but is now progressed into the mid range frequencies and holy smokes it makes watching anything unbearable. As a musician and DJ it's 5x as bad because we train our ears to detect this kind of awful noise and hyper focus on it. Thanks

[TnGiGi]

What is the fix?

[mrjeepin82]

 I guess this is the fix we will see...

(Thank you for writing back to us.
 
Since the replacement as been initiated for the Roku Streambar device, we will be closing this ticket. You would be receiving the device within 3-5 business days. If you are still having issues or feel like your issue has not been addressed, please let us know. Thank you!)

[RokuDanny-R]

@XZ1

Thanks for the post and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@TnGiGi

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny