Discussions

[coderroggie]

It is real bad.

[RokuJohnB]

Hi @coderroggie,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to further assist you regarding these Roku wireless speakers, but we'll need more details. Can you please provide the following information below?

• Is this happening on all channels and contents, or is it isolated? (Specify)
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John

[coderroggie]

Disney watching Taylor swift concert is the worst with it happening every 10 seconds or less. I’ve rebooted and powered off unplugged all speakers. Happens less with only the streambar pro plugged in and the 4 satellites unplugged. Without any speakers attached, it does not happen. With 2 satellites it still happens but not as frequently.

amazon prime watching dune happens more like every 30ish seconds.

spotify, just music, does not happen super frequently but the sub does pop every once in a while, maybe 3 times a song.

youtubetv watching Grammies it happened once every 15 seconds or so, pretty bad.

anything else I can get you?

[RokuERey]

@coderroggie,

Thanks for the update and for the additional information about this.

Please be aware this issue has been taken care of and is currently under investigation. 

I've dropped you a PM regarding this.

Thanks,
Rey

[Jbsmooth09]

This issue has been taken care of for whom? I’ve been waiting months now without a solution. 

[RokuERey]

Hi @Jbsmooth09,

We're sorry for the delay in getting back to you with a solution.

I'll go ahead and check this with the concerned team and we'll get back here.

Thank you for your understanding!

Regards,
Rey

[PTznic9yet]

@RokuERey @RokuJohnB I’m the original poster and I still have the issue. How can I get help?

[Mrspy]

Turning off Atmos in the TV sound settings fixed this for me. 

[PTznic9yet]

My TV doesn’t have Atmos settings enabled and I still have the problem

[Mrspy]

Tbh, idk what the Atmos is trying to do, but I’m guessing it is taking the raw audio and trying to process it in real time to sound more “spacious”.  So, whether it is branded Atmos or not, I’d try disabling any sound “enhancing” software.  Leveling, etc.