Discussions

[CrimeJunkie82]

Please HELP!! My Onn Roku Tv has been stuck on a recovery mode loop for awhile now. Any suggestions on how to fix this??!!

[RokuJechealR]

Hi @CrimeJunkie82,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing with your ONN Roku TV stuck in Recovery mode.

Please be advised that we are aware of this issue, and the appropriate Roku team is diligently investigating it to identify the root cause and implement the necessary fixes.

In the meantime, please help us provide these required details so we can send additional information for the investigation to the appropriate Roku team:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID: press the Home button five times, followed by the Back button five times, and provide us with this ID (kindly skip if this option is unavailable).

Feel free to keep us posted with the details.

All the best,
Chel

[Dog4]

Same thing all day today Samsung TV on recovery mode-prompts on tv to enter language then wireless or Ethernet, then password.  connects to Internet but constantly states software update failed.  

[DEBE15]

I am having this issue, the information is below please help us the tv is only a year old my daughter bought it with her bday money

serial #X02000TMY198

DEVICE ID S0LG432MY198

OMN MODEL 100012589