Discussions

[daniseten]

Yes, having the same issue. When turning on the TV (which we've done multiple times on this issue) the bouncing beeping ROKU logo comes on seems to be trying to connect but its loop ends and starts over. We have changed HDMI ports, unplugged, reset the modem, and moved the modem with no luck.

Is this some sort of trickery in the gear upto the holiday season??? HELP!

[renojim]

@daniseten, it sounds like you're using the TV's USB port to power your Roku device.  Try using the supplied USB power adapter (if it came with one) or a USB power adapter/charger from a phone or tablet that can supply at least 1 Amp plugged into the wall.

[SusieBlakley]

My Roku TV is stuck on TCL Roku TV what should I do

[SusieBlakley]

My name is Susie my Roku TV is stuck on TCL Roku TV what should I do

[RokuRiamie-D · Accepted solution]

Hi @SusieBlakley,

Welcome to the Roku Community!

We get that your Roku TV is stuck on the TCL Roku TV logo. We would be more than happy to assist you with this concern.

Let's see if this will work for you.

Restart your Roku TV by unplugging it into the power outlet for 10 seconds. If the issue persists, try to plug it into a different power outlet.

If it still won't work after trying the troubleshooting suggested above, we suggest you contact the TCL TV manufacturer for further assistance. Roku TV Partner Support Contact Information

Please keep us posted.

Regards,
Riamie

[Cocopvffff]

2 of my Rokus are not working is the service down ?? They haven’t worked since last night 

[RokuArjiemar]

@Cocopvffff,

Thank you for posting in the Roku Community!

Thank you for reaching out regarding the issue you're experiencing with your Roku device not responding when you try to turn it on. We understand how frustrating this can be, and we're here to help you troubleshoot and find a solution.

What device are you using right now? How are you powering your Roku device?

Please let us know any specific details about the situation so we can assist you more effectively.

Thanks,
Arjiemar