Discussions

[tiffanyg100]

I always watch Roku channel shows on my iPhone. All of a sudden, when I click on Play on Mobile it does nothing. I tried restarting my phone and deleting the app and redownloading it and it still doesn’t work (also iPhone). I even tried on my second phone and it won’t work there either. What’s going on?

[renojim]

Where are you located?  Phones can sometimes get assigned IP addresses are in regions nowhere near your true location.  You might want to try one of the geolocation services on the phone's browser to see where the app might think you're located.

https://www.iplocation.net/
https://www.geolocation.com/en_us
https://ipgeolocation.io/

There's a lot more if you search for "geolocation".

[rclark13]

I am having the same issue with Roku not playing on mobile.  I reconnected to the device, restarted my phone and the device, and uninstalled and reinstalled the app with no resolution. 

[tiffanyg100]

I’m in Michigan. I just tried that second link you shared and it’s showing my IP address in Michigan. 

[tiffanyg100]

I will add that when I go to one of the shows and look at different ways to watch I can get the show to play that way, but it doesn’t play the correct episode and doesn’t let me choose which episode to watch. 

[rclark13]

Literally same. I figured out that I can go to the webpage therokuchannel.com and play that way. Hopefully the bug in the app is corrected soon, though. 

[tiffanyg100]

Oh my goodness thank you so much for sharing this! That works for me too! I hope they fix the app soon too, but at least this is a work around for now. Thanks again!

[johnmackiny1]

This issue is common.it happened with me on my device note 30.

[RokuJanadeeK]

Hi @johnmackiny1,

Welcome, and thank you for posting here in the Roku Community.

We understand that you're having issues using the Roku mobile app. We're more than happy to look closely at this concern. May we know the following details?

• When did you start having these issues?
• Besides this mobile device, are there other devices affected?
• Have you already removed the app and installed it again?
• What specific feature is not working on the app?
• The steps you have taken in an attempt to fix the issue so far.

With more details, we'll be able to provide you with an accurate resolution. We're anticipating your response.

All the best,
Janadee