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Level 8

Roku channel does not work on Roku TV

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On my roku TV the roku channel will not open it's been like this for the past few days. I did what people said in the community like restarting and etc but it still didn't work. I dont know if it's because i would use it everyday to watch roku live or because of something else. 

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Roku Employee
Roku Employee

Re: Local Channels over Antenna No Longer Working Nor do any of the Roku branded Channels

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Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. Please try to perform a manual update on your Roku TV to the latest update and check to see if you are experiencing an issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

47 Replies
Level 7

Suddenly over-the-air doesn't work, neither does the Roku channel

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Everything was fine until this morning when I clicked on the antenna icon for local news. Nothing! Nothing! Nothing!

I removed the antenna input from the system, added it back, scanned for channels, went back to the home screen where I clicked on the antenna icon, only to have NOTHING come up. 

In the Settings area, I can see the list of local channels that were identified and added, BUT, cannot play them!

After researching over the internet (and here) I went to the Roku channel, figuring everything went there... NOPE! Roku channel won't even open up!

Thank God this POS tv is still able to be returned. I will NEVER purchase another Roku product again!

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Level 7

Re: Streaming Channels not Launching

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I am having a Similar issue with my Onn Roku it wont load the Roku Channel at all..keeps setting ne back to the home screen..I await an adequate fix..I have tried to remove the App and reinstall with absolutely no resolution 

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Level 8

Re: Streaming Channels not Launching

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It's strange that I can watch Roku on my Iphone but not on my ONN Roku TV and more strange that this seems to have been going on for months for a lot of people and ROKU has done ABSOLUTELY NOTHING!!!! I am about ready to return my TV and go with Amazon Fire stick.  I have a meeting with a local news reporter this coming week to discuss this issue and see if maybe they can get the word out to consumers to beware of ROKU'S bait and switch game and not fixing issues.

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Level 7

Re: ROKU channel fail to launch on Roku TV

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Following is the response to your questions .   

Can you please provide us the following information:
-Roku TV brand and model
ONN 32" class 720P HD LED ROKU Smart TV

-serial number
100012589
G0200172H3A414752

-device ID
LD700H222880

-software OS/version
9.4.2 Build 4063-AN-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

ROKU CHANNEL Version 2.9 Build 42

-tracker ID 
When I click into ROKU app it takes me back to Home Screen. There is no Tracker id 

-is the issue you are experiencing from Live TV input or in The Roku Channel
The ROKU Channel is not launching.

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Level 9

The Roku Channel Broken

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The Roku channel is broken.  I have tried to watch several different movies that appear as options on the Roku Channel and they won't load  I click on play, it says it is retrieving the movie and then it just sits there and plays dead.  It doesn't load the movie, doesn't say there is a problem, doesn't go back to the main menu, just pretends it is retrieving a movie that it is never going to load. 

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Roku Employee
Roku Employee

Re: Suddenly over-the-air doesn't work, neither does the Roku channel

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@Swoosieque @Mccllen23 @Nursepres @art33 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Roku App not loading

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I tried to find an answer, but got lost in everything.  We have an Onn Roku TV from Walmart.  Worked great, then the Roku app just will not load. Tired removing, and restarting system and adding Roku app back on, did a factory reset also.

When you click on the Roku app, it just goes right back to the startup screen

The other apps seem to all be working fine.

 

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Level 7

Re: Roku App not loading

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Unable to load Roku channel or Disney +.   Worked great till yesterday 

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Level 7

Re: Roku App not loading

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Same issue here

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