Discussions

[kmcarthur]

Roku cast on Roku TV starts to load then returns to home screen after screen cast from Android 14 update.  Casting worked prior with same device 

[RokuCarly]

Welcome to the Roku Community, @kmcarthur!

Thanks for reaching out. Rest assured that we'll help you find the best resolution possible. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Did your device recently receive any software update prior to this happening?
• Your mobile phone's model and current running software version. 

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[kmcarthur]

Thank you!

Roku device

Haier model 55E450OR

Hardware ID 5311X

Serial number 2NOO0P583841

Software version: 14.0

Device ID 5DM490583841

(this can all be found in Settings > System > About)

Tracker ID 

(when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Issue report tracker

Model: 5311X Roku TV

Serial number: 2NOOOP583041 (50M490503041)

Software version 14.0.4 build 12210-19

GC version: 12.3.21

Timestamp: 2024-10-09T22:24:462

Please use issue ID 41-407-424 to report the current issue

Did your device recently receive any software update prior to this happening? Yes, Android update

Your mobile phone's model and current running software version. 

moto g power 5G - 2023

Android 14

Build U1TO34.1-157

Updated August 1, 2024

[RokuCarly]

Hi, @kmcarthur.

Thank you for taking the time to provide us with the necessary details for the investigation. Rest assured that the team will review this concern. Once we receive updates regarding this case, we'll let you know. 

In the meantime, we appreciate your kind understanding.

Best regards,
Carly