Discussions

[jbo20]

My Roku apps shut down after three minutes and the tv goes back to the Roku home page.

I have tried all the suggested remedies: restart the Roku, checked for updates, removing and reinstalling channels, moving the power source from the TV to an outlet, but none have resolved the issue.

What can I try next? Should I do a factory reset?

[RokuEuniceL]

Hi @jbo20,

Greetings from the Roku Community!

We're glad to assist you with your streaming problem on Roku. We'd like to know more about it so we can further assist you. Please provide us with more details.

• Have you tried restarting your network router?
• How far is your Roku device from your network router?
• Do you have cellular data so we can try connecting your device to your hotspot?

We'll be waiting for your response.

Kind regards,

Eunice

[mamacrswrd]

i had the same problem. looked for 5 days on google. they suggest clear your cache. tap your home button 5 times, then the up button once, then rewind 2 times, then fast forward 2 times. then wait for the tv to shut down and come back on. i tried that 4 days ago, haven't had a shut down since.

[RokuJharra-Q · Accepted solution]

Welcome to the Roku community, @mamacrswrd!

We understand that you are experiencing issues with your Roku channel, and we apologize for the inconvenience.

Before we proceed, we would like to gather more information about the issue. Could you please let us know the following:

• When does the issue occur?
• Can you provide the specific channel that is not working?
• Are you seeing any error codes when trying to stream?

In the meantime, please try restarting the device. To do this, go to the Roku home screen, scroll down, select Settings, and then go to System > Power or System restart.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra