Discussions

[Bowater53-]

Roku app not working deleted it twice left it for a week and reinstall but the same thing try again later 

[RokuERey]

Hi @Bowater53-,

Welcome to the Roku Community, and we appreciate you bringing this to our attention.

Could you share with us the mobile device brand, model, and OS version of the device that has an issue? We'd like to take a closer look.

Please keep us posted!

Thanks,

Rey

[Bowater53-]

ITS ON MY TV

[RokuTakashi]

Hi @Bowater53-,

Thanks for keeping us posted.

We would like to know more information about the issue you've encountered. Could you please specify the problem you experienced? In addition, are you able to access and watch content? 

Tell us more about this.

All the best,
Kash

[amfmmodman]

Are you running A VPN? Shut the VPN off and it works. 

[Bowater53-]

can not watch anything evrything is not palying click on live tv it just say try again later sam with filmes click on a film it just keeps saying try again later

[RokuJanadeeK]

Thanks for the follow-up, @Bowater53-.

We just want to verify if the issue only affects "The Roku Channel" app, or was the issue happening across channels on your device? Also, we were not able to verify devices linked to your Roku account. Can you confirm on what Roku device this issue occurs? Lastly, If you had a couple or several devices, was it also happening on all of them?

Please bear with us, as we wanted to gather as much information as possible to ensure accuracy with the resolution.

Your response is much appreciated.

Sincerely,
Janadee