Discussions

[AnnaAmanda]

I'm having this same issue. I've tried everything possible. Desperately need help!?!

[AnnaAmanda]

Yesterday I noticed one of my back speakers not play sound. I tried to re pair and it didn't work. I removed the pair of speakers from the sound bar and I can not seem to get them pair again. I've updated the sound bar software. Factory reset both the sound bar and speakers. Any other suggestions?!?

[RokuEmmanuel-D]

Thanks for sharing your experience here in the Roku Community, @AnnaAmanda!

We understand you're encountering an issue pairing your Roku Smart Soundbar with your Roku Wireless Speakers. We're here to provide all the assistance you need. 

Did it happen before or after an OS update? Also, what specific troubleshooting steps have you tried to resolve the problem at hand? Furthermore, will you provide the details below to delve deeper into this matter, such as...

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Photo of the error messages 
• Wireless Speakers Model Number

We would greatly appreciate it if you could provide all the information we need to better understand your problem. 

Please get back to us. 

Best regards,
Emman

[AnnaAmanda]

We noticed it yesterday. We updated the Roku 3times since hoping it would fix the issue. The speakers are in pairing mode, light is flashing and voice is repeating instructions. Pictures below of everything you ask for. 

[RokuEmmanuel-D]

Thanks for keeping us updated, @AnnaAmanda!

We would like to take this opportunity to thank you for the effort that you have given to us as we work hard to bring your devices back up and running. Please stay tuned for more updates from us in the meantime.

To make sure that there are no troubleshooting steps that are left undone, you may visit this support article: How to resolve issues pairing your Roku wireless speakers.

Please don't hesitate to reach out if you have other concerns. 

All the best,
Emman

[Dmr5849]

I have the same things and same issues did you get it resolved?

Diana