Discussions

[shivampatel215]

I have a brand new Roku Streambar Pro. I’ve updated the software but when I plug it in it won’t pair to my 2 wireless speakers. It gets to 100% updating speakers and then freezes.

[RokuJohnB]

Hi @shivampatel215,

Thank you for sharing this concern with us, and welcome to the Roku community!
We will be more than happy to assist you further with this issue that you are having with the Roku wireless speakers since they will not connect to your Roku Streambar Pro. Please check out this support article here on how to resolve issues pairing your Roku wireless speakers.

Let us know how it works, and we will continue to assist you further.
Kind regards,

John

[shivampatel215]

I’ve tried everything on that page.

I’ve tried everything in that support chat. The wifi connection says “excellent”. It even gets to 100% on the updating speakers page but then freezes and a few minutes later an error message comes up that says “cannot connect speakers”. I’ve tried everything. there is sound coming out of both speakers so I think they’re working. Not sure what else I can do.