Discussions

[Brenkars]

My Roku TV was last updated Oct/2022. I would not have noticed if it hadn't been for one of the streaming platforms I use requiring the software on the TV to be updated. But it won't update. Gives me error code 008. The version the TV is currently using is 11.5.0. Anyone ever figure this issue out? TIA

[RokuCarly]

A warm welcome here in the Roku Community, @Brenkars!

We appreciate you for bringing this to our attention. 

Rest assured that we will forward this to the relevant Roku team for further review and help you update your Roku TV.

In the meantime, you can check our Support article on How to use USB to update the software on your Roku TV. Let us know if this helps!

Best regards,
Carly

[Brenkars]

I followed the instructions to format a flash drive, download the software manually to the flash drive and try to update the TV. I get the same error message.

[RokuERey]

@Brenkars,

Thanks for the update and for trying!

Do you have a mobile hotspot that we can use to see if you're able to surpass the update?

Keep us posted!

Thanks,

Rey

[Brenkars]

Yes I do

[RokuERey]

@Brenkars,

Try connecting your device to it and then try again to see if that helps.

Let us know if that works.

Thanks,
Rey

[Brenkars]

Thanks Rey, I gave that a try but no luck. Same error message.

[RokuERey]

@Brenkars,

We appreciate it!

We'd like to dig in more. Please share with us the serial number of this device (this can be found by navigating to Settings>>System>>About).

Thanks,

Rey

[Brenkars]

Thank you so much for trying to figure this out for me! Serial number is X0120071W0DN

[RokuERey]

@Brenkars,

Thanks for the speedy update!

We'll handle it from here, and we'll forward this over to the appropriate Roku team for further investigation.

We'll make sure to keep this thread posted once we have an update about this.

Best regards,
Rey