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[vernsaylor]

Moved, same internet. Internet says internet signal is excellent. Channels will not load 

[RokuJechealR · Accepted solution]

Hi @vernsaylor

Thanks for posting, and welcome to the Roku Community!

We understand you have trouble streaming with your Roku device after you move with the same internet connection.

In this case, we suggest to follow the troubleshooting steps provided below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Once you've performed the steps above, your Roku device will complete a system restart and hopefully return to normal operation after a moment if it does not, continue to the next section.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

Additionally, we recommend restarting your router/modem for optimal usage once its network refreshes.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel