Discussions

[Candyjames]

Sorry that's not our problem our screen is a dark blue like and on the side's of the screen you can see light on the sides.what happen was we was watching the football game and boom the picture froze and no matter what we tried it stayed the same and then it fade away and then no picture at all except for the dark blue screen and infact we unplugged it for 48 hrs and it stayed the same and we still have sound 

[RokuJechealR · Accepted solution]

Thanks for keeping us posted, @Candyjames.

Based on the details you've added, it looks like a hardware issue. We recommend contacting the TV manufacturer to report the problem and get help.

Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Chel