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Yoshi787
Level 7

Roku TV remote buttons controlling wrong actions, other buttons not responding

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I have the roku remote that came with the TCL Roku tv and has a mute button. Ive had this for a long time but dtaring tonight the mute button is functioning as a rewind button. I've tried restarting the tv and removing and putting in batteries etc. Its still kot working. All other buttons are working normally.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV remote buttons controlling wrong actions, other buttons not responding

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@Yoshi787 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV remote buttons controlling wrong actions, other buttons not responding

Jump to solution

@Yoshi787 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Visitor45763
Level 10

Re: Roku TV remote buttons controlling wrong actions, other buttons not responding

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@Yoshi787 wrote: I've tried ... removing and putting in batteries etc. 

It's not clear if you tried new batteries. If not, try that. I saw a thread recently where a couple people said weak batteries caused strange things like you describe.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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