Discussions

[KarenEG]

Hello!

I can’t get my Roku TV to connect to the Spectrum Community wifi. When setting up the connection, it works fine then less than a minute later it changes to not connected. What is weird is that when I try opening any of the channels it gives me the option to set up connection or proceed anyways. If I choose to proceed I can usually get channels to work. Meanwhile roku live tv says “no connection”. 
i have contacted Roku support who ultimately said it was Spectrum’s problem. Spectrum says everything is working on their part.

i have already restarted, unplugged it, reset to factory settings, removed channels and installed them again. Nothing works.  None of my other devices have this issue. My other smart TV (not Roku) works perfectly fine. 

[RokuCarly · Accepted solution]

Hi @KarenEG.

Welcome and thank you for posting here at the Roku Community!

We appreciate you reaching out to us regarding the issue you are experiencing with connecting your Roku TV to the internet.

It looks like the issue that you are currently experiencing is likely related to your wireless network connection.

For troubleshooting purposes, have you tried connecting your Roku TV to an alternative wireless network such as a mobile hotspot?

If you are using a Community wireless connection, we would also recommend taking a look at our Support page related to public network here: Hotel & Dorm Connect

We're looking forward to hear from you and we'd be more than happy to assist you further.

All the best,

Carly