You can edit. Click the 3 dots on the upper right corner. You said you did a factory reset. On your Roku? You never mentioned any of my other questions such as did you reboot your modem and router? Did you try eliminating your mesh system? So you recently switched from cable internet to fiber optic. So you have a new ISP. Are you running a VPN or any others security? Something maybe filtering the guide information on the Roku channel. Do this. Disconnect your phone from your WiFi. Make your phone a mobile hotspot. Connect your Roku to your phones mobile hotspot, see if you see guide information on the Roku channel. If you do then something on your home network is blocking it
