Discussions

[Blosb_88]

So I got a new Roku TV Select Series and 10 minutes after I power off the tv, it makes a very annoying high pitched screeching noise. It goes away when I turn it on and if I turn it back off it comes back after about 10 minutes. It’s giving me headaches and I can’t fall asleep because it is so loud. I definitely know it’s from the TV. I unplugged it and it went away too I just want the problem fixed that’s all.

[RokuTakashi]

Hi, @Blosb_88 

Thanks for posting, and welcome to the Roku Community.

We apologize for the inconvenience this has caused as we understand that you having a sound issue with your Roku TV. Rest assured that we will work with you to know what went wrong so we can assist you further and fix the issue.

We'd like to gather more information about the issue you're running into. When did this issue first start occurring? Do you observe this behavior while using any other channel(s) on your device? Did you make any changes to your Roku device Settings recently?

Please keep us posted.

All the best,
Kash

[Blosb_88]

Thanks for replying. This problem occurred first yesterday. It’s a new tv. The sound only starts about 10 minutes after the tv is turned off. Before that it’s completely silent. When the tv is on, no noise. It’s only noisy when it’s off. I haven’t made any changes to the setting other than a system update.

[RokuERey]

@Blosb_88,

Could you tell us what Roku TV is? Is this a Roku-manufactured TV or a Roku-partner TV like Hisense, TCL, etc.?

Thanks,
Rey

[Blosb_88]

It looks like it’s Roku manufactured. It has no other brand on it.

[RokuERey]

@Blosb_88,

Thanks for the update!

Could you share with us the current software version of this device? This can be found by navigating from Home>>Settings>>System>>About.

Please keep us posted!

Thanks,
Rey

[Blosb_88]

Ok the software version says 12.5.0 . Build 4177-ET

[RokuERey]

@Blosb_88,

Sorry for the late response, and thanks for the update!

We'll share this with our Support team for further investigation and I also sent you a PM for more information.

Thanks,
Rey