Discussions

[RAVE]

So, since this is CLEARLY a software issue designed by the roku company that means this issue is NOT a hardware issue and is in fact a software side issue. (i would know im a tech and a VERY good one)

there is no reason when i turn my TV on in the morning i should have to re-enter all my details.

your software NEEDS to be fixed.

[RokuJechealR]

Hi @RAVE,

Welcome, and thanks for posting to the Roku Community!

We appreciate you letting us know about the trouble you've encountered with your Roku, and we apologize for any inconvenience this may have caused.

We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• What is your device's OS version?
• When did you notice the issue start?
• Are you encountering any error codes or messages?
• Does this happen in all the channels you are currently logged in to?

Please keep us posted about the issue you are experiencing, and we'll be more than happy to continue assisting you. We look forward to hearing from you.

All the best,
Chel

[RAVE]

Phillips model: 32pfl6573/f6 (shouldnt matter since its a software / OS issue at hand and not the actual tv itself.)

the SOFTWARE version is: 13.1.4

the issue started a few days ago randomly after owning the TV for a while.

no error codes or messages.

its not a channel issue its a SOFTWARE / OS issue

[RokuJechealR · Accepted solution]

Hi @RAVE,

Thanks for the response, and we apologize for any inconvenience this issue has caused you.

In this case, we recommend checking for a manual update to see if the issue is still occurring.

Navigate to Home > Settings > System > System Update >Check Now to check for a manual update.

For more detailed information, visit our Support article on how to update the software on your Roku device.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel