Hi @Mary19591,
Warm greetings from the Roku Community, and thanks for keeping us posted!
We will be more than happy to assist you further with this issue that you had with the Roku TV. Please locate it on the back or bottom of your Roku TV. The physical reset button is either tactile or has a pinhole design that requires a straightened paper clip. After finding the reset button and turning on your Roku TV, use the straightened paper clip to push and hold the button firmly for around 10 seconds.
If the problem still persists, we suggest contacting the TV manufacturer to ask for additional assistance. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
We hope this helps.
Kind regards,
John
John
Roku Community Moderator
