Discussions

[Armoniously]

I own an onn. Roku TV. Recently I’ve been experiencing a problem with it. Every time I shut the TV off it disconnects from WiFi and when I try to reconnect, it gets stuck searching for a network. The only way I can reconnect is to reset my network settings, and this happens every single time I turn the TV off. Does anyone know how to fix this?

[RokuTakashi]

Hi, @Armoniously 

Thanks for posting, and welcome to the Roku Community.

We understand that you've encountered an issue with your Roku TV specifically with its network connection that disconnects from the Wi-Fi after being shut off, and we're here to assist. This issue is currently under investigation, and our team would like to gather more details.

To assist us in investigating this matter further, please provide the following information (if possible):

• Internet Service Provider (ISP): Who do you get your internet service from (e.g., Xfinity, Spectrum)?
• Router/Modem Brand & Model: What brand and specific model of router and modem do you have?
• Roku Device Details:
  • Model (e.g., Roku Streaming Stick+ 4K)
  • Serial Number
  • Device ID
  • Software OS/Version (You can find this information under Settings > System > About)
• Tracker ID: When the connection drops, press the Home button 5 times followed by the Back button 5 times quickly. This will generate a Tracker ID. Please provide this number if possible.

The information we gather will be helpful in the investigation.

We anticipate your response in this regard.

Best wishes,
Kash