Discussions

[therawspace]

I bought a new tv less than 4 months ago and every app is crashing about 30 seconds into watching. Netflix, Hulu, prime, all of it. I’ve tried all the trouble shooting with restarting the tv, and also router and Wi-Fi. Any other Resolutions? 

[RokuKariza-D]

Hi @therawspace 

Thanks for reaching out here in the Community!

For clarification, are you experiencing this issue on a Roku TV or a Roku device connected to a TV? If it's a Roku TV, we would recommend performing a factory reset on the affected device and then try linking your existing Roku account once again.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced system settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions

For more information, check out this link: How to system restart or factory reset your Roku streaming device

Let us know how it goes.

All the best,
Kariza