Same issue as everyone else. Need to connect every time I turn my TV on.
Its lame. I shouldn't have strayed from the popular brands. Doesn't have the steam app, no Bluetooth sound and can't stay connected to the network. Its a nice TV! But just isn't all there software-side.
Its gonna be another piece of junk i never use and got a feeling there wont be updates to fix it.
I have the same problem. Never had these problems with prime, but with Roku it's like there's a lockout at some point where everything has to be rebooted or it won't work. Nothing more frustrating! Love the interface, hate the technology! I do this on one device or another on a daily basis.
I can watch mine for 2 or so hours, then it just disconnects and I have to reboot my TV, even though it's showing excellent signal... and then it starts the battle of having to reboot every 20 min or so. Had my TV about 2 years without issue until a month ago and I cannot find a solution.
We would be happy to look further into this issue for you. When did you start seeing this issue occur?
Can you please provide us the following information:
-Roku TV brand and model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able pass it along to the appropriate Roku team to investigate further.
It’s not just the TVs I have the same problem with the Roku device which is connected to a Samsung smart TV. The TV stays connected constantly and the device continuously disconnects. They are literally in the same room, in the same spot, and about 15ft from my Internet router.
Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.