Hello! @bradsplexflix,
Thank you for your post in the Roku Community!
We appreciate you reaching out to us about your Roku Streambar. We're pleased to assist.
Is it connected to the HDMI port labeled ARC? For an easier setup and use of your Streambar, we suggest using the HDMI port labeled ARC on your TV. This single connection sends video from your Streambar to your TV and audio from your TV.
Is ARC and CEC enabled on your TV? When your compatible TV initially detects your Streambar on the ARC port, it automatically enables both CEC and ARC. If you disable these HDMI features after your Streambar is set up, you can always return to the settings menu to enable ARC and CEC.
If you continue to hear the audio issue, try powering off your TV and test again after it powers back on. If the audio issue only occurs when sound is coming from your Roku TV Wireless Soundbar, try these steps below.
Check for a software update
Use the steps below to check for a software update for your Roku host device and wireless soundbar.
- Press Home on your TV remote
- Scroll and select Settings
- Select System
- Select System update
- Select Check now
Your TV will download and install any software updates and restart automatically when finished. For more information, read about updating the software on your TV.
Restart your TV and wireless soundbar
To restart your TV and wireless soundbar, unplug the power cables from both, or follow the instructions below.
Roku TV
- Press Home on your TV remote
- Scroll and select Settings
- Select System
- Select Power
- Select System restart
Roku TV Wireless Soundbar
- Press and release the Reset button on the back of the soundbar
Please keep us posted on what you find out. We will be happy to continue assisting you. We look forward to hearing from you.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
