To the original poster, it looks like they gave up on you bro. That last reply was over a month ago, so that doesn't bode well for me since I'm having the same problem and am getting no help whatsoever. At least with you they took the time to pretend to go through troubleshooting steps. It looks like the strategy moving forward is to ignore people's legitimate issues until they just give up, pack up their complaints and go away. It sucks that you, like me, literally bought into the Roku hype. Clearly their product design is inferior. I was recommended Roku by someone whose opinion I once trusted.
I wouldn't expect a DEI company to care about this, but as a diabled veteran on a fixed income, I don't have all the money in the world to blow on products that are effectively overpriced due to their inferiority. I don't have the mobility that I once had and now, more than ever, my television is my window to the world. If I could afford Sony or some other superior electronics, I would go for it but that's not an option. I would not expect a less expensive brand to be as good, but I would expect it to at least work when it's brand new.
