Discussions

[jasongrimme]

same problem here, I bought the TCL soundbar that's supposed to simply integrate with the TV, sound jumps 3 or 4 every click

[kilo_victor]

Same issue here.  I just bought a 55' TCL Roku tv and TCL soundbar.  Volume increases/decreases by 3 using either the Roku remote or the soundbar remote.  

[kilo_victor]

Hey RokuDanny-R, any movement on this volume increasing/decreasing by 3 issue?

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

We would be more than happy to look into this issue for you.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-when did you start seeing this issue occur

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Raiders3481]

I'm having the same issue with my Roku Tv and Alto 6+ soundbar.  I can't seem to locate the option to PM you.  How do I go about doing that to share the info that you're looking for?

[Jmontalvo77]

I am having the same issue and would like to find a solution. 
TCL 50” Roku TV , model 50S535
Roku device model: A118X

serial number: X00300TSS90L

device Id: S05MY09SS90L

software: 10.5.0, build 4201-88

the tracker ID option does not work. The volume goes from 0, 2, 6, 10, 14, 18…..

I have connected the Visio V51 via the eARC hdmi setting. The sound works just fine and the connection was easy, but unable to truly adjust the volume like I would like. 

thank you. 

[jerryj39]

Fix for me. Called TCL support and did the procedure below and it fixed it.

Remove battery's from remote hold power button for 15 seconds.

Replace battery's

Unplug power cord to soundbar for 30 seconds.

Plug back in

Now it works 1 number instead of 3!

[rlavigne]

Yea, that didn't work bro. Tried it twice

[rlavigne]

Hey Dan, here is my info:

Roku TV: A115X

TCL Model: 75R635

Serial Number: X00300LLXWS9

Software Version: 10.5.0 build 4201-88

Device ID: S05GY09LXWS9

Also there is no tracker ID possible as this is a volume issue and it happens constantly (every time the Volume up or down button is pushed, so pushing the Home Button 5 Times just results in going to the home page before you can push the back button 5 times.

[jerryj39]

Update, My fix worked until I powered off and restarted. Now it is back to 3