Hi, @Jman1!
Welcome and thank you for posting on the Roku Community!
We came across your post regarding your Roku TV, where you mentioned that you are experiencing a frame glitch and playback issue while streaming; we are here to help; let's see what we can do about this issue.
To start, we need more information to understand better the issue and provide you with the right troubleshooting steps.
- Did you encounter an error message when you were streaming? Can you specify which app you encountered a problem with?
- Have you made any adjustments to the settings of your TV regarding this issue?
- Can you please let us know what steps you have taken so far to troubleshoot and fix this issue?
- Could you please send me a video of when the glitch occurs?
Could you please perform this step in the meantime and let us know if it makes a difference?
System restart your device
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
After completing the step, we recommend that you improve your internet connection to achieve better results.
Reset the network connection:
- Press Home on your Roku remote
- Scroll and select Settings
- Select Advanced System settings
- Select Network connection reset
- Select Reset connection
Just a quick reminder to make sure you have your network name and password handy before you move forward with this step.
You can also refer to this support page for more options to improve your network connection: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device or How to resolve a channel playback issue
Please keep us posted and we'll continue assisting you from there.
Thanks,
Elmer
Elmer H.
Roku Community Moderator
